Cybersecurity Professional Resume
Learn about my journey in the professional world and how I've learned all that I know
My Certifications
Jasco Technology, Las Vegas NV
Network Technician March 2023 - Present
Worked for MSP troubleshooting network issues in-person and remotely for over a hundred clients
Managed clients' Servers, Active Directory, MS365, and Group Policies
Ran Phishing Campaigns and taught Security Awareness Training classes for clients.
Set up and configured Microsoft servers, Azure servers, Routers, and Firewalls.
Utilize network monitoring tools to identify and resolve connectivity and performance problems.
Implement and manage network cabling and infrastructure.
HCL TECHNOLOGIES, Henderson NV - Contract
Technical Support/Cloud Support October 2022 - February 2023
Troubleshooting and solving issues for Windows OS and Microsoft Office 365 Software, network troubleshooting, and managing Azure AD Group Policies
Troubleshooting Network, DNS, and DHCP issues.
Managed permissions in Active Directory and Azure AD, for users over phone, email, and remote sessions.
Monitor cloud infrastructure and services for performance, availability, and security issues.
PARAMOUNT RESIDENTIAL MORTGAGE GROUP, Corona CA
Help Desk Coordinator II February 2020 - September 2022
Managed clients' Servers, Azure AD, Domain Controllers, Group Policies, and email configuration.
Troubleshooting workstations and software on-site and remotely.
Provided tech support for over 3,000 employees in over 307 branches across the US.
Document and track issues and resolutions in the help desk ticketing system.
ONESOURCE DISTRIBUTORS, Oceanside CA
Digital Business Development/IT Support May 2018 - Feb 2020
• Troubleshooted IT issues efficiently to minimize downtime and ensure smooth operations.
• Collaborated with a team to develop and launch engaging websites that met client requirements.
• Managed projects from initiation to completion, ensuring timelines and budgets were met.
• Built and maintained strong relationships with clients to understand their needs and provide excellent service.
REBORN CABINETS, Anaheim CA
Regional Marketing Manager Feb 2017 - May 2018
• Led a high-performing team to achieve project goals and deliver successful results.
• Developed and implemented innovative marketing strategies to increase brand visibility.
• Managed brand identity and messaging across all marketing channels.
Best Buy, Riverside CA
Geek Squad Sept 2009 - Oct 2011
Provide in-store technical support and repair services for a wide range of electronic devices including computers, smartphones, and home appliances.
Conduct diagnostic tests to identify technical issues and determine appropriate repair solutions.
Educate customers on product features, technical issues, and proper maintenance practices.
Professional Experience
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